Google_Voice


【取材執筆メモ2009】

グーグル・ボイス、データメモ

【関連URL】

【まとめ】

  • Grand Central Communication社を2007年7月に買収。2009年のNetwork Worldの記事では買収額が50Millionとなっているが、Wikipediaでは95億ドルとなっている。
  • グーグルボイスはVoIP電話ではなく、Telephone Management System
    • 他のTelephone Management Service: PhoneFusionNewber
    • つまりユーザーとキャリアの間に展開するプラットフォーム・ビジネス。成功すればユーザーを押さえたグーグルはキャリアより優位に立つ。
    • ピュアーVoIPプレーヤーやケーブル電話などだけでなく、加入電話や携帯電話にも大きな影響がでる。
    • 昔のAOL電話サービスを思い起こさせる。

【視点】

  • 2009年1月、グーグルは不況でプロジェクトの整理整頓を進めた。DodgeballやMashup Editor、Notebookなどのプロジェクトは棚上げにされた。幸いにGrand Centralは生き残った。
  • Grand CentralとGoogle Voiceの違いは、VoIPを加えたこと、▲謄スト変換機能をつけたこと、SMSに対応したこと。特にテキスト変換は不完全だが、検索やソートなどが出来るようになり、グーグルの技術力が利用できる。またG-mailなどとの連係が可能になる。
  • Google Voiceは法人市場をどのように開拓するのか(Sales Force+Ribbit/BTのような感じ?)
    • AstariskはSkypeとのシームレス化をねらう。
    • 既存IP-PBXメーカーはどう対応する
  • 競合か共存か
    • Skypeは端末への標準搭載戦略
    • ケーブル電話/携帯サービスは直接ぶつかるだろう
    • 加入電話、携帯電話は共存だが、グーグルが主導権を持つのでは。
  • ユーザーにどう食い込むか
    • 巨大なスケールで展開出来るのか
    • G-mail(のディレクトリーと連係)は良いとして、Androidと同連係してゆくのか
    • 既存のGoogle Mobileサービスとどう連動する

【Apple、Google VoiceのiPhoneアプリ拒否】

関連URL


関連クリッピング

Apple, AT&T Respond in Google Phone Spat

By AMY SCHATZ

WASHINGTON -- AT&T Inc. told federal regulators Friday that it played "no role" in Apple Inc.'s decision to keep Google Inc.'s Google Voice Internet phone application off the iPhone while Apple said that it hasn't rejected the software.

Instead, Apple told the Federal Communications Commission that it is still studying the Google Voice application, but said it has concerns about how Google's application puts the Google brand on Apple's device.

"The application has not been approved because, as submitted for review, it appears to alter the iPhone's distinctive user experience by replacing the iPhone's core mobile telephone functionality and Apple user interface with its own user interface for telephone calls, text messaging and voicemail," Apple said.

The FCC is looking into why Google's phone app wasn't approved for Apple's App Store and whether AT&T, which has exclusive rights to offer the iPhone to customers in the U.S., had anything to do with it. In late July, the FCC asked all three companies for information on what led to the software's apparent rejection from Apple's online store.

In its letter to the FCC Friday, AT&T said it wasn't responsible for keeping Google Voice off of the iPhone and that it doesn't block consumers from using lawful applications on the Internet.

"AT&T was not asked about the matter by Apple at any time, nor did it offer any view one way or the other," said Jim Cicconi, AT&T's senior executive vice president for external and legislative affairs. "More broadly, AT&T does not own, operate or control the Apple App Store and is not typically consulted regarding the approval or rejection of applications for the App Store or informed when an application is approved or rejected."

AT&T said that it wasn't asked by Apple about the Google Voice app "nor did [AT&T] offer any view one way or the other," according to the letter.

Additionally, AT&T said that it plans to take "a fresh look at possibly authorizing [Internet phone] capabilities on the iPhone for use on AT&T's 3G network." AT&T currently restricts use of some Internet phone applications, notable Skype's phone service, on the iPhone to Wi-Fi networks.

Google also filed a response to the FCC about the matter, but redacted any information about its talks with Apple on its Google Voice app.

Thus far, the FCC's interest hasn't reached the stage of a formal investigation. FCC Chairman Julius Genachowski has previously told reporters that the agency is interested in finding out more about what happened in the matter.

An FCC spokeswoman said the agency was reviewing the letters.

Apple declined to approve the Google Voice application and related software developed by third parties in mid-July and some have speculated that AT&T had something to do with the decision.

AT&T has maintained for several weeks that it doesn't have control over Apple's App Store and that any decision to reject an application lies with the computer giant.

Google Voice doesn't replace traditional or wireless phone services since it requires users to have at least one other phone. Google Voice is more of a call directing service. Google Voice users choose a phone number that, if called, will ring all of the user's other phones. It also offers other services, like call recording and voice mail transcription.

However, Google Voice's cheap international calling rates and free SMS message service could be more problematic for wireless carriers, which make healthy profits on text-message fees.

It's not entirely clear what action the FCC could take against Apple to require the company to offer the Google Voice application to its customers.

The agency's inquiry, however, comes as its focusing more attention on competition issues in the wireless industry, including the issue of whether to ban exclusive handset deals like the one between AT&T and Apple for the iPhone. Next week, the agency plans to open broad inquiries into the state of competition in the wireless industry and whether to change truth-in-billing rules designed to prevent phone companies from tacking on extraneous charges onto subscribers' bills.

―Yukari Iwatani Kane contributed to this article

Write to Amy Schatz at Amy.Schatz@wsj.com

【記事クリッピング】

NTT組合2009年8月号用

  • FCC、AppleのGoogle Voiceアプリ排除で調査を開始(FCC Looking Into AT&T Rejection of Google Voice App)

    By FAWN JOHNSON, July 31, 2009 7:04 p.m.

WASHINGTON -- The Federal Communications Commission has launched an inquiry to AT&T Inc. and Apple Inc. over the rejection of Google Inc.'s voice application for the popular iPhone.

In letters sent late Friday to the three companies, the FCC asked why Apple rejected the Google Voice application for the iPhone and removed related "third-party applications" from its store.

The letter also seeks information on how AT&T was consulted in the decision, if at all.

The FCC's letter to Google asks for a description of the Google Voice application and whether Apple has approved any other Google applications for its store.

The request is part of a broader-ranging inquiry by the commission on exclusive deals between cell phone carriers and handset manufacturers for hot phones. FCC Chairman Julius Genachowski said Thursday that the FCC wants to look into rural areas where customers can't buy the latest fancy phones because of such exclusive deals.

In a statement Friday, Genachowski said the FCC "has a mission to foster a competitive wireless marketplace, protect and empower consumers, and promote innovation and investment." The inquiry letters "reflect the Commission's proactive approach to getting the facts and data necessary to make the best policy decisions."

Write to Fawn Johnson at fawn.johnson@dowjones.com

  • AppleがGoogle Voiceを排除(Apple removing Google-Voice enabled apps from App Store)

    July 31, 2009 by iPhoneTalk

Apple is systematically pulling iPhone apps that use Google Voice to simplify and reduce the costs of making phone calls, though it’s suspected Apple isn’t the one making the actual judgment call.

One of these, developer Sean Kovacs, was surprised on Monday to discover that his GV Mobile client for Google Voice was to be pulled from the App Store as it was allegedly duplicating the iPhone’s calling and text messaging features. Apple representative Richard Chipman contacted him personally but not only wasn’t specific about what could be fixed but wouldn’t provide e-mail to confirm the takedown.

But while individual removals aren’t uncommon, later reports surfaced that Apple had pulled VoiceCentral, another competitor, and had even denied Google when it tried to quietly submit a Google Voice app six weeks ago ― a rejection uncommon for a company whose partnership with Apple normally gives it better-than-usual insight into the app development process.

The systematic disappearances don’t have a larger official explanation but, given the common thread of their using the same service, is now thought less to a matter of Apple guarding its built-in features and more cellular carriers pushing it to keep the service out. Google Voice not only lets users provide one virtual phone number to call multiple real phones but greatly reduces the cost of outbound long-distance and messaging, all of which potentially deprive AT&T and eventually other carriers of possible extra revenue.

日経コミュニケーション用

  • Google_Voiceのマネージャー

    Thursday we had an opportunity to speak with Google Voice Project Manager, and former Grand Central head, Craig Walker about Google’s strategy and plans for the service.

  • テキスト変換は9割の精度

    But here's my favorite: Google Voice transcribes my voice mail and sends me the transcript via e-mail. I'd say that it delivered with about 90% accuracy

  • Grand Central時代の便利機能

    Each time you answered a call, while the caller was still hearing "one ringy-dingy, two ringy-dingies," you heard a recording offering four ways to handle the call: "Press 1 to accept, 2 to send to voice mail, 3 to listen in on voice mail, or 4 to accept and record the call. If you felt that the caller deserved your immediate attention, you could press * to pick up and join the call.

  • Google Voiceの新機能

    But with the upgrade to Google Voice, there will be new features that I hadn't even considered. Among them:

* Automated voicemail transcriptions: Users can choose to receive free fully-automated transcriptions of voicemail messages that become searchable in the Google Voice inbox.

* SMS messaging: Google Voice numbers can now accept SMS messages and forward them to your mobile device and in your Google Voice inbox and reply from either one, as well.

* Conference calling: If you're on the phone and get another call, you can merge them - linking up to six people on a single call.(フリー電話会議)

* International calling: Place calls from your line and pay for them using Google Checkout

* New forwarding features: Set up custom rules that allow you to determine when and where calls are routed, forcing calls to voicemail late at night, ringing on the cell phone only during off-peak hours and at the office during work hours.

* Gmail Contacts: Google Voice integrates contacts from the Gmail address book.

* Call screening - Announce and screen callers* Listen in - Listen before taking a call
* Block calls - Keep unwanted callers at bay* SMS - Send、receive、and store SMS
* Place calls - Call US numbers for free* Taking calls - Answer on any of your phones
* Phone routing - Phones ring based on who calls* Forwarding phones - Add phones and decide which ring
* Voicemail transcripts - Read what your voicemail says* Listen to voicemail - Check online or from your phone
* Notifications - Receive voicemails via email or SMS* Personalize greeting - Vary greetings by caller
* Share voicemail - Forward or download voicemails* Conference calling - Join people into a single call
* Call record - Record calls and store them online* Call switch - Switch phones during a call
* Mobile site - View your inbox from your mobile* GOOG-411 - Check directory assistance
* Manage groups - Set preferences by group

[2009-4-1]